Returns

Wheelchair Shower Store (a subsidiary of AME LLC) is committed to working with our customers to ensure products with warranties perform according to the manufacturer's specifications. Warranty information, where applicable, can be found enclosed within the product packaging. Should your item require warranty service, or if it is missing parts, please first contact the manufacturer warranty service department. If your item is not repaired to your satisfaction, we will work with you to obtain an appropriate resolution.

Many product problems can be resolved with technical assistance from the manufacturer's service center. Please refer to the service center contact information enclosed with the product.

We recommend you check your order immediately upon delivery. If there are any damages, no matter how small, to the packaging or to the internal contents, please have the delivery driver make the proper notations before signing for the package. Open and inspect the contents of your order, if possible while the driver is still present. Concealed damages found after the cartons are opened must be reported to the freight company (not us) within ten days of receipt of merchandise. Retain all packing information on how to report the damage to the freight company and the proper procedure for filling out a claim form.

Undamaged, non-defective items may be returned for refund, with the following exceptions:

• Sterile products may not be returned if the seal or packaging is broken or punctured.
• Wound care, cushions, pillows, upholstered items such as stools and tables, and any other products where the intended use is to be in direct contact with the human body may not be returned if the item was shipped without sealed packaging.
• We cannot accept returns of special order items, any product where the package has been opened, discontinued products, any product that shows signs of having been used, or expired products.
• Sale items may not be returned.
• Products cannot be returned more than 14 days after you receive them.
• Returned items will not be accepted without a Return Authorization Number.

All product returns must have a Return Merchandise Authorization (RMA) number issued by  Wheelchair Shower Store for items being returned to us, or by the manufacturer for items being returned to them. All returned items must be shipped freight prepaid by the purchaser. A restocking fee of 20% will be applied to returns. Non-product related fees (shipping, handling, and insurance) are not refundable.

Refused or undeliverable shipments will be subject to a restocking fee of 20%, in addition to applicable shipping, transaction, and insurance fees